The main aim of the intelligence knowledge based retorter system is to manage all the services that are provided by the business organization with great ease. It can help the customers to lodge their complaint regarding any services that are provided by the business organization. This application can act as a bridge in solving any issues or problems regarding the services that are provided by the business organization. This will be one of the interesting applications that one can work on in real time world. The user interface must be simple and easy to understand even by the common man. This application can help in assisting the customer by providing a brief solution to the problem specified by them.
The customer can lodge the complaints regarding the issue or the problem that the customers are facing and obtain solution to it from the customer representatives without any difficulty. The customers can also view the status of their complaints that they have lodged by using the complaint number. The modules that are included in the intelligence knowledge based retorter are as follows:
- Client module: This module will deal with the details related to the clients of the business organization with great ease.
- Frequently asked questions module(FAQ): This module can give the details of the frequently asked questions by the customers regarding the services provided by the business organization.
- Quality analyser module: This module will deal with the quality of the answer or the solution that is provided by the particular person of the organization.
- Customer support representatives module(CSR): This module will contain the details of the customer representatives who will give the solution to the customers problem.
- Reports: This module can help in generating the daily reports regarding the problems or issues and the solutions given by the customer representatives.
Download source code:
Download project report: